Privacy Policy

Effective date: September 14, 2026

Outboard Pit Crew LLC ("Outboard Pit Crew," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through https://outboardpitcrew.com, our Yamaha and Suzuki service-request forms, phone calls, email, text messaging, and our related services; how we use and share that information; and the choices available to you.

1. Information We Collect

We may collect the following categories of information:

• Contact information: name, phone number, email address, service address, city, state, and ZIP code.
• Service-request information: engine manufacturer, model, horsepower, engine count, serial number, maintenance history, requested service, preferred dates, boat location, photos, notes, and other details you provide.
• Transaction and appointment information: estimates, authorizations, appointment details, service records, invoices, payment status, and communications with us. Payment-card data may be processed directly by our payment processor; we do not store complete card numbers.
• Communications and consent records: emails, calls, text messages, message preferences, the date and source of consent, and opt-out or help requests.
• Website and device information: IP address, browser and device type, pages viewed, referral source, form activity, and cookie or analytics identifiers.

2. How We Use Information

We use information to respond to service requests; evaluate service eligibility; prepare and follow up on quotes; schedule and confirm appointments; send appointment reminders and service-status updates; request authorizations or payments; provide service records; send maintenance reminders; answer customer-care questions; process transactions; maintain records; improve our website and services; prevent fraud or misuse; comply with law; and protect our rights and customers.

3. How We Share Information

We may share information with vendors that help us operate our business, such as website hosting, customer relationship management, communications, scheduling, analytics, payment processing, and professional-service providers. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or at your direction. Vendors may use information only to perform services for us, subject to their contractual and legal obligations.

4. SMS Opt-In and Text Messaging

Customers may voluntarily opt in to customer-care text messages by submitting a service-request form at https://outboardpitcrew.com or https://outboardpitcrew.com/suzuki-service and actively selecting the SMS-consent checkbox. The checkbox is optional and unchecked by default. Consent to receive text messages is not a condition of purchasing goods or services.

If you opt in, Outboard Pit Crew LLC may send text messages about your service request, quotes, scheduling, appointment confirmations and reminders, service updates, payment requests, service records, and maintenance reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, call (561) 600-9253, or email [email protected]. We maintain consent and opt-out records and honor valid opt-out requests.

6. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, logs, and similar technologies to make the website function, remember preferences, measure traffic and form performance, maintain security, and improve the customer experience. These technologies may collect device and usage information. You can restrict cookies through your browser settings, although parts of the website may not work correctly. We do not sell personal information collected through cookies.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described here, including providing services, maintaining service and consent records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, and regulatory obligations. Retention periods vary by record type and legal requirement.

8. Data Security Practices

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including access controls, account authentication, limited access based on business need, and reputable service providers. No transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

You may ask to access, correct, update, or delete personal information we maintain about you, subject to applicable law and necessary business records. You may unsubscribe from marketing email by using the unsubscribe link in the message. To stop text messages, reply STOP; for text-message assistance, reply HELP. You may also contact us using the information below. We may verify your identity before completing a request.

10. Children and Age Restriction

Our website and services are intended for adults age 18 or older and are not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor provided information to us, contact us so we can address it.

11. Third-Party Services and Links

Our website may link to or use services operated by third parties. Their privacy practices are governed by their own policies, and we encourage you to review them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Material changes will apply prospectively as required by law.

13. Contact Us

Outboard Pit Crew LLC
Serving Palm Beach County, Florida
Phone: (561) 600-9253
Email: [email protected]
Website: https://outboardpitcrew.com

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